Return & Refund Policy

Right of withdrawal for consumers

At Luxe Cosmetics your satisfaction comes first. If you’re not completely thrilled with your purchase and want to send it back, we’re happy to help—just keep the guidelines below in mind:

Returns Are Accepted If:

  • The package is sealed, unopened and in the original packaging.
  • It’s returned within 30 days from the delivery date *except for Hair Serum- 90 days*.
  • You use Track & Trace for your shipment, since lost parcels cannot be refunded.
  • The package includes your name and order number so processing runs smoothly.
  • The return is sent to the correct address, which keeps the refund hassle-free.

What’s Not Eligible for Refund:

  • Packages that have been opened or used.
  • Packages that are lost in transit.
  • Packages returned in poor condition because of inadequate packaging, which makes them unusable.
  • Return shipping costs are not refundable.

 

How to return your order:
- 1. Check our return guidelines to make sure your order is eligible for return. 

  1. Contact customer service at luxecosmeticslashes@gmail.com
  2.  The customer support team will assess your return request. Once it is approved, you can send your order back.

"To initiate a return, please contact our customer service team for personalized return instructions."

If you have any questions or need further assistance, don’t hesitate to reach out to us at luxecosmeticslashes@gmail.com.

Thank you for choosing Luxe Cosmetics—we’re here to make sure you have a fabulous experience! 💫



Exclusion of the right of revocation
Unless we have agreed otherwise with you, the right of revocation does not apply, among other things, to contracts for the delivery of sealed goods that are not suitable for return for hygienic reasons if their seal has been removed after delivery.

Money Back Guarantee

Here’s How to Rock Our Guarantee:

  1. Get the Glow-Up: Every product ships with handy-dandy instructions, and you can also find them here. Follow those steps and your results will be nothing short of fabulous. Snap a pic before, during and after your application so your beauty journey is documented!
  2. Need a Little Extra Help? Not seeing the glam-tastic results you were expecting? No worries! Send us a line at luxecosmeticslashes@gmail.com and our superstar customer support team will dish out expert tips and tricks. Remember to attach those before, during and after photos so we can give you the best advice!
  3. Still Not Satisfied? If you’ve followed our tips, taken all the pics and are still feeling less-than-glam, send those photos over to luxecosmeticslashes@gmail.com with your refund request. We’re here to make sure you get the beautiful results you deserve.

Note: We’re all about making our customers sparkle, so you get 30 days to try our products out. Even the pros had to start somewhere, right? To keep things fair, please follow the steps above—failing to do so makes you ineligible for our money-back guarantee.

     Got questions? Take a look at our FAQs or reach out to our customer care team. We’re here to help you shine!




Cancellation period

At Luxe Cosmetics we’re thrilled to have made thousands of customers happy with our products. If you have questions or concerns about your order, our customer support team is here to help at luxecosmeticslashes@gmail.com.

To keep service prompt and customers satisfied, we process orders as swiftly as possible. For that reason cancellations are only allowed within 1 hour from the time of purchase.

If you need to cancel your order, please contact our customer support team with a brief overview of your cancellation request. We’d love to hear your feedback—understanding your reasons helps us improve the glam journey for everyone!

Thank you for choosing Luxe Cosmetics, and we look forward to assisting you!

Shipping costs & return

The customer is responsible for the direct cost of return shipping. You are responsible for paying your own shipping costs to return your item. Shipping charges are not refundable.
Please contact support if you are considering a return. Our support team will then send you further information.

General Shipping Information:

Customs duties and any applicable taxes must be paid by the buyers themselves.

Our customers are responsible for the direct cost of return shipping.

You may want to consider a traceable shipping service or shipping insurance. We cannot guarantee that we will receive your return shipment.

Consequences of revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 30 days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.

We can refuse the refund until we have received the goods back and the returned package is checked at our warehouse.